Refund and Returns Policy of Ilovepariz Car Accessories

Effective Date: January 4, 2025

At Ilovepariz Car Accessories, we strive to provide our customers with the highest quality products and an excellent shopping experience. However, we understand that there may be occasions when you need to return or request a refund for an item purchased from our website. This Refund and Returns Policy outlines the terms and conditions for returns, exchanges, and refunds. By making a purchase from our website, you agree to the terms of this policy.

1. Eligibility for Returns and Refunds

We accept returns and process refunds under the following conditions:

a) Timeframe for Returns

  • Returns must be initiated within 30 days from the date of purchase for a full refund or exchange.
  • If more than 30 days have passed since your purchase, we may not be able to offer a return or refund, but we encourage you to contact us to discuss potential solutions.

b) Condition of Items

To qualify for a return or refund, the item(s) must meet the following criteria:

  • Unused and Unopened: Items must be in their original, unused condition with all packaging intact.
  • Defective or Damaged: If your item is defective, damaged, or malfunctioning, please notify us immediately for a full refund or exchange.

2. Return Process

To initiate a return, please follow these steps:

a) Contact Us

  • Email us at info@ilovepariz.net or call our customer service at (619) 562-4708 to request a return authorization.
  • Provide your order number, product details, and the reason for your return.

b) Return Authorization

Once we receive your return request, we will issue a Return Authorization Number (RAN). Please note that returns sent without this number may not be processed.

c) Return Shipping

  • You are responsible for the shipping costs associated with returning the item(s) unless the return is due to a defective or damaged product.
  • We recommend using a trackable shipping service or purchasing shipping insurance for the return to ensure it is safely delivered to us.
  • The original shipping costs are non-refundable unless the return is due to a fault on our part (e.g., incorrect or damaged items).

3. Refund Process

Once we receive your returned item(s), we will inspect them to ensure they meet our return requirements. Upon approval, we will process your refund according to the following:

a) Refund Method

Refunds will be issued to the original payment method used at the time of purchase. Depending on your financial institution, it may take up to 5-10 business days for the refund to reflect in your account.

b) Restocking Fee

We may charge a restocking fee of up to 15% of the purchase price for returned items that are opened, used, or not in original packaging. This will be deducted from your refund.

c) Non-Refundable Items

Certain items are non-refundable, including:

  • Custom orders or products made to your specific specifications.
  • Gift cards or digital products.
  • Items purchased on sale or clearance, unless they are defective.

4. Exchanges

If you would like to exchange a product, please follow the return process outlined above and place a new order for the replacement item. We will process your refund once we receive the returned item. If the item is out of stock, we will notify you and issue a full refund.

5. Damaged or Defective Products

If your product arrives damaged or defective, please contact us immediately at info@ilovepariz.net or (619) 562-4708. We will offer a replacement or refund at no additional charge, including covering the return shipping costs.

a) How to Report a Damaged or Defective Product

  • Take clear photos of the damaged or defective item and email them to us along with your order number and a brief description of the issue.
  • We will guide you through the next steps, and in many cases, we will arrange for a prepaid shipping label for you to return the item.

6. International Returns

For international orders, the return process may vary:

  • Customs fees and duties are the responsibility of the customer and will not be refunded.
  • Please contact our customer service before initiating an international return to confirm specific details and shipping instructions.

7. Late or Missing Refunds

If you haven’t received your refund after the processing period, please check with your payment provider or bank to see if there are any delays. If you still haven’t received your refund after this period, please contact us at info@ilovepariz.net, and we will assist you in tracking it down.

8. Contact Us

If you have any questions or concerns about this Refund and Returns Policy, please don’t hesitate to reach out to our customer service team. We are here to help and ensure that you have a smooth shopping experience.

You can contact us using the following methods: